We pride ourselves on taking care when packaging all orders, and we think that we've got it down to a skill to get your order to you as safe and as fast as possible.
We ship through Australia Post using pricing taken directly from their systems. Please note that you can estimate shipping cost to you, as well as an estimate of shipping time. Remember that shipping times will be estimated, and may be shorter or longer than the time quoted.
Everything we send is checked and packed carefully to ensure that there are no hassles for you, the customer, when you receive your order.
All pots and figurines, and most tools, are wrapped in bubble wrap before being packed in boxes or mailing bags.
Pots also get a combination of protective reclaimed hard foam and layers of reclaimed cardboard.
All trees are wrapped in plastic film to keep the soil in, then bubble wrap around the foliage to keep it intact, then they are placed in mailing boxes with adequate reclaimed foam or reclaimed cardboard if other items have been ordered with them.
Books are placed in bubble wrap and a mailing bag or bubble lined bags to protect the pages from marks and creases.
Because we receive stock in carboard boxes and hard foam packaging we try to reduce our environmental impact be reusing as much of this packaging material as we can.
All orders are sent through Australia Post may be left with signature not required.
Should you have a query about anything you are welcome to email us through our contact form here.