How do we care for your order?

Bonsai Shop takes care packing all orders to help get your products to you as safe and as fast as possible. We ship using Australia Post, with our pricing taken directly from their systems.

All Bonsai pots, Bonsai figurines and fragile are wrapped in suitable bubble wrap before being packed in boxes or mailing bags. Pots are additonally packed with protective reclaimed hard foam and layers of reclaimed cardboard.

Environmental sustainability is very important to us. We try to re-use as much packaging as possible.

We personally guarantee any breakages that occur during transit

Australia Post Logo - Bonsai Shop Autralia

How we send Bonsai Trees

All Bonsai are carefully wrapped in plastic film to keep soil in, with bubble wrap around foliage to keep it intact. All Bonsai are placed in mailing boxes with adequate reclaimed foam to limit movement in transit. We have been sending Bonsai from our online warehouse for over a decade, so you can trust our expert packing team!

IMPORTANT: Please be advised that due to quarantine restrictions, trees cannot be sent to Western Australia, Tasmania, or New Zealand. If you are in any of these areas and order a tree you will be refunded. Bonsai Shop apologises for any inconvenience this may cause.

Need help or want to know more?

Contact us for questions for any queries including tracking of shipping, refunds or returns. We comply with Australian Consumer Law with regards to returns. Please contact us via email if you would like to request a return. To complete your return, we require a receipt or proof of purchase.

Experts in Bonsai Online

We have shipped Bonsai Trees, Tools, Wire & Accessories to over 10,000 customers for more than a decade!

  • Most orders packed same business day
  • 100% supply from our Queensland warehouse
  • We personally guarantee breakages